The Short Version

• In-stock orders ship in 1–3 business days. Tracking is emailed the moment it leaves.
• FREE U.S. shipping on $150+. Under $150, shipping is calculated at checkout by weight and destination from Phoenix (from $8.45).
• 14 days from delivery to request a return or exchange. No exceptions after that.
• No restocking fees. Every approved return goes to an exchange or full store credit. You pay return shipping.
• Refunds to your original payment are for damaged, defective or wrong items. Everything else goes to an exchange or store credit.
• Once tracking shows delivered, the package is the carrier’s responsibility, not ours.
• Shipped orders can’t be cancelled.
• Everything goes through orders@rebelreaper.com.

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Shipping

Method	Cost	Transit time
U.S. Standard (UPS or USPS)	FREE on orders $150+. Under $150, shipping is calculated at checkout by weight and destination from Phoenix (from $8.45).	2–5 business days after it ships
International	Calculated at checkout	Up to 21 business days after it ships
Custom vests + jackets	Quoted with your build	Made to order: allow 8–10 weeks

• Processing: in-stock orders ship within 1–3 business days (Monday–Friday, excluding holidays). Drops and pre-orders ship on the date listed on the product.
• Transit times are carrier estimates, not guarantees. We are not responsible for carrier delays caused by weather, volume, holidays or customs.
• Check your address before you pay. We ship to the address entered at checkout. Once shipped, it can’t be changed by us. Packages returned to us for a bad or incomplete address are reshipped only after you pay the new shipping cost.
• International: duties, taxes and customs fees are the buyer’s responsibility and are not collected by us at checkout.
• Track any order from your tracking email or your account.

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Package Protection (optional, $3.95)

Add Package Protection at checkout and we cover your order if it is lost in transit, stolen after delivery, or arrives damaged. Email orders@rebelreaper.com with your order number (plus photos for damage) within 7 days of the delivery date, or within 14 days of the expected delivery date if tracking stalls. We reship the same item(s), or refund if they are sold out. One claim per order. Orders without Package Protection follow the carrier-claim steps below.

Once It Ships, It’s In The Carrier’s Hands

Our job is to pack your order right, hand it to the carrier and send you tracking. Once the package is with the carrier, delivery is the carrier’s responsibility. Rebel Reaper is not responsible for packages that are lost, stolen, misdelivered or damaged after the carrier marks them delivered. Title and risk of loss pass to you when we hand your order to the carrier.

Tracking says delivered, but you don’t have it

• Wait 48 hours. Carriers sometimes scan packages as delivered before they arrive.
• Check everywhere: mailbox, porch, side and back doors, garage, parcel lockers, front desk or leasing office, and with neighbors and anyone in your household.
• Contact the carrier directly with your tracking number and open a missing-package case (links below). The carrier has the driver, GPS and delivery photo. We don’t.
• If it was stolen after delivery, file a police report and check your renter’s or homeowner’s insurance or your card’s purchase protection.

Tracking hasn’t moved, or the package is stuck in transit

• New labels can take 24–72 hours to show the first scan.
• No movement for 5+ business days (U.S.) or past the carrier’s window: contact the carrier and open a trace or missing-package case.
• Then email orders@rebelreaper.com with your order number and the carrier’s case number. If the carrier confirms the package was lost in transit before delivery, we file the shipper’s claim and send a replacement or refund once the carrier closes the claim.

Returned to sender

If a package comes back to us because of a wrong or incomplete address, a refused delivery or an unclaimed pickup, we can reship it after you pay the new shipping cost, or refund the order minus the original and return shipping costs.

Lost Package Help By Carrier

Check your tracking email or order to see which carrier has your package, then open its tab:

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Returns & Exchanges

You have 14 days from the delivery date shown on tracking to request a return or exchange. Requests after 14 days are declined.

How To Start A Return Or Exchange

1. Email orders@rebelreaper.com within 14 days of delivery with: your order number, the full name on the order, the item(s) and size(s), the reason, and what you want (exchange or store credit).
2. We reply with approval and return instructions. No approval, no return.
3. Ship the approved return within 7 days of approval, with your order number inside the package, using a trackable service.
4. Packages sent without approval, without an order number or to the wrong address may be refused and are not our responsibility.

What Qualifies

• New, unworn, unwashed and unaltered.
• No odors (smoke, perfume, pets), stains, hair, deodorant marks or damage.
• All original tags attached and original packaging included.
• Items that fail inspection are not refunded or credited and are shipped back to you at your cost.

Final Sale: Can’t Be Returned Or Exchanged

• Custom and made-to-order pieces, including custom vests, jackets, patch placement and alterations.
• Items marked FINAL SALE or clearance.
• Hats, socks, gaiters, underwear, sunglasses and swimwear without the hygienic liner.
• Gift cards.

Your Options

Option	Fees	How it works
Same-item exchange (different size or color)	No restocking fee. You pay return shipping and the shipping to send the new item.	Only while the size or color is in stock. If it’s gone, you get store credit instead.
Store credit / gift card	No restocking fee. You pay return shipping.	Issued for the item price you paid (not shipping), emailed as a gift card code. Want a different product? Take store credit and order it.
Refund to the original payment	Damaged, defective or wrong items only. We cover the shipping.	See Damaged, Defective Or Wrong Item below. Everything else goes to an exchange or store credit, no fee.

Example: send back a $100 item (unworn, tags on) and you get $100 in store credit, or the same piece in another size. No restocking fee. Credit is based on the price you actually paid after discounts.

Timeline

• Returns are inspected and processed within 10 business days after we receive them.
• Store credit is emailed as a gift card code once your return is processed. Approved refunds take 5–10 business days to post, depending on your bank or card company.
• Original shipping charges are non-refundable. We are not responsible for returns lost or damaged on the way back to us.

Damaged, Defective Or Wrong Item

Email orders@rebelreaper.com within 48 hours of delivery with your order number and clear photos of the item, the tag and the shipping box/label. If we made the mistake, we cover the shipping and send a replacement or issue a refund. Normal wear, washing or dryer damage and misuse are not defects. Leather pieces are covered by our Lifetime Limited Warranty.

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Order Changes & Cancellations

• Need a change or cancellation? Email orders@rebelreaper.com within 12 hours of ordering, before it ships.
• Once an order ships, it cannot be cancelled or changed. It must go through the return process above.
• Custom orders cannot be cancelled once production starts.

Chargebacks & Disputes

Talk to us first at orders@rebelreaper.com. Most issues are fixed in 1–2 business days. If a chargeback or payment dispute is filed without contacting us first, or for an order that was delivered as described, we submit the order details, checkout records, tracking and delivery confirmation, our messages with you and this policy (accepted at checkout) to your bank or card issuer. Customers with an open or unfounded dispute are blocked from future orders.

Questions

Email orders@rebelreaper.com for anything about your order. Put your order number in the subject line for the fastest answer. Also see our FAQ.

Last updated: October 15, 2026. Rebel Reaper Clothing Co., Phoenix, Arizona.